Self Care

Self-Care

Your key to enhanced customer experience!

What is Self-Care?

Self- Care is an all new and unique platform with distinguished characteristics and features. It is a next-generation service channel with a self- service smart mobile application, and an interactive User Interface.

Who is it for?

  • Telecommunication companies

Features

Login & Registration

The customer’s profile can be filled in with the name, surname, gender, age, etc..

Dashboard

  • Fully Customizable
  • Usage Details (Pre-Paid/ Post-Paid)
  • Widgets Enabler
  • Walk through tutorial

Offers Pakages

  • Dynamic display of latest offers (image, price)
  • Activate and deactivate an offer
  • Schedule activation
  • Share on social media

Bills

Invoice: View your whether you invoice is pending, has been paid, and so on.

Shop Finder

  • Get User location via GPS, display Shop location on MAP
  • Direct user to the nearest shop, if navigation available
  • Shop information / contact details

Singular Profile

  • Account/ MSISDN Authentication
  • Switch between Accounts
  • Display Customer Details, Edit Profile
  • Inbox feature

Customer Current Active Package

  • Package Consumption Details
  • Existing detailed Add-On per Package
  • DATA, VOICE, SMS and Roaming Add-Ons
  • Activate/ Deactivate Add-On (Option to schedule activation)

Customizable Plan

  • Do it yourself feature
  • Active Predefined Bundles Combination between:
    • Data, Voice, SMS and Roaming
  • Bundle Automatic Calculation, show total feature

Others

  • Inbox: Send dedicated message per customer, or for all customers as well as for group of customers, segmented by Age, gender, activation date, ARPU, etc…
  • Knowledge Base/ FAQ’s:
  • Tickets: User can create and track tickets on the “My Tickets” screen; each ticket will be available with its details, submission date, and status (in- progress, solved/ closed..)